Question 1

How do I check in?

Accepted Answer

We are located at Port Denarau. Look for our friendly staff in the Seventh Heaven kiosk (# 5).
Please arrive at least 30 minutes prior to departure so you have plenty of time to check in. We cannot offer refunds for missed bookings or late arrivals.

Question 2

What is there to do on Seventh Heaven?

Accepted Answer

Relax on our loungers or sofas and soak up the Fiji sun. Dive into crystal clear water and snorkel to admire our ocean life. And, if you’re brave enough, take the Leap of Faith, a 5 metre dive off our top deck! Last but not least there’s a comprehensive food menu including authentic wood-fired pizzas and of course an international bar.

Question 3

What facilities do you have on Seventh Heaven?

Accepted Answer

Everything you might need! Seventh Heaven is nearly 600m2 of luxury leisure space. There are plenty of seats and loungers both upstairs and downstairs. For your comfort we have multiple male and female rest rooms, a fresh-water shower and gift shop. Along with the kitchen and bar there’s also an ice cream and smoothie bar.

Question 4

What is included in my ticket?

Accepted Answer

A return transfer on our very comfortable and spacious Seventh Heaven ferry (only a 45 minute transit) Use of Snorkeling gear

Question 5

What happens when the weather is bad?

Accepted Answer

Luckily Fiji has some of the best weather in the world. If we have to cancel your day on Seventh Heaven, you will of course be refunded!

Question 6

How do I pay for food and drinks?

Accepted Answer

We are a cashless venue and only accept credit cards (Visa, Mastercard, Amex and Eftpos). Please note that we charge a 3.5% credit card fee.

Question 7

Outer Islands and Boaties

Accepted Answer

We welcome bookings from the outer islands and boaties. Please talk to your local activities centre for bookings or email bookings@seventhheavenfiji.com or call +679 6751161 It is recommended you book or contact us prior in case of private functions or days we are closed to avoid disappointment.

Question 8

Do you cater for food preferences and allergies?

Accepted Answer

We will endeavor to accommodate special meal requests for guests who have meal intolerances however we cannot guarantee completely allergy free meals. This is due to our location and the potential cross contamination in our working environment and with supplied local ingredients.

Question 9

Can children visit Seventh Heaven?

Accepted Answer

At Seventh Heaven we put the safety and comfort of all our guests first. Because of this only children older than 10 years can visit (with a parent or guardian). Whilst we do our very best to ensure everyone’s safety, children are the parents’ responsibility at all times.

Question 10

Do you have any group packages?

Accepted Answer

Absolutely! Please check our family booking package and young adult specials. For large groups please contacts us at bookings@seventhheavenfiji.com    We also specialise in weddings, birthdays, corporate functions and more.

Question 11

What do I need to bring with me?

Accepted Answer

Please bring a towel, sunscreen and a hat. Don’t forget a credit card as we do not accept cash. Towels and sunscreen can also be purchased on Seventh Heaven.

Question 12

Can we bring our own food or drink on board?

Accepted Answer

Sorry but we are unable to allow personal food and drink on board.

Question 13

I cannot swim, will it still be safe and enjoyable for me?"

Accepted Answer

Yes Seventh Heaven is absolutely safe but should you have any concerns please talk to one of our friendly staff. Life jackets are available for use should you want to take a dip.

Frequently Asked Questions