FAQs

Frequently Asked Questions

How do I check in?


We are conveniently located at Port Denarau. On your arrival, you will see our “Seventh Heaven” kiosk. As our ferry leaves on the scheduled time, please arrive 30 minutes prior departure. Please note we do not offer refunds for missed bookings. We strongly recommend purchasing travel insurance for any unforeseen circumstances.




How do I get to Port Denarau?


Depending on where you are travelling from, we highly recommend using taxis for your transport to Port Denarau; they are usually reasonably priced in Fiji and know the area well. Otherwise, you are able to locate “Port Denarau, Denarau Island, Fiji” in your preferred Map provider. We are working on supplying our own transport in the near future so please stay tuned!




What is there to do on Seventh Heaven?


Seventh Heaven is Fiji’s Ultimate Getaway! From relaxing on one of our infinity beds and soaking up the luxurious Fiji sun or diving into the crystal clear waters to observe the ocean life – to trying out our Daredevil jump for all the thrill seekers out there - there is something for everyone to be found aboard Seventh Heaven!

Safety is very important to us so we have life vests for use, free of charge. Just ask one of our helpful staff!




What can I expect when I arrive at Seventh Heaven?


Seventh Heaven is nearly 600m of luxury leisure space equivalent to “two” full size tennis courts! There are seats or loungers for everyone with room to spare as well as upstairs and downstairs leisure space, multiple rest rooms and changing room facilities, a freshwater shower for after your swim and a gift shop. On top of all this leisure, we have an ice cream and smoothie bar alongside a full kitchen with a delicious menu to suit everyone.




What is included in my ticket?


We’re glad you asked!

  • You will get a return transfer in our very comfortable and spacious ferry to Seventh Heaven with only a 35 minute* transit!
  • You will receive a souvenir gift card with lanyard and $50.00 FJD** loaded to use on Seventh Heaven.
  • You will be able to relax in a safe environment on a comfortable infinity bed or seat whilst listening to beautiful Fijian music.
  • You will be able to swim and snorkel in safe surroundings.
  • You will be able to order a great range of food and drinks or browse some great little souvenirs in the Seventh heaven gift shop. Also did we mention Ice Cream?

*Approximately 35 min travel time to seventh heaven (depending on weather)

*Gift card cannot be exchanged for cash or returned/exchanged for refund(s)




Should I come equipped with money while aboard Seventh Heaven?


We will have food, drink and more available aboard Seventh Heaven, so please come equipped to fully enjoy our experience. However, we are cashless! So please bring only your credit card. We accept Visa and Mastercard (credit card 2.9% surcharge).




Do you cater to food preferences and requirements?


We cater for all of our guests and have meals available to suit most diets or preference including vegetarian, vegan and gluten free options.

Allergies:

If you have a serious illness or food intolerance, it is extremely important to note that we are away from the mainland. Please use your own judgement and if deemed serious, reconsider travelling to Seventh Heaven. Although we have trained medical staff on board, Seventh Heaven takes no responsibility for personal medical issues and will not be held liable.




Are children welcome aboard Seventh Heaven?


At Seventh Heaven we put the safety of all our guests first. Because of this, only Children above the age of 12 are allowed on Seventh Heaven. Whilst we do our very best to ensure everyone’s safety, parents please observe your children at all times. Parents and caregivers are held responsible for child safety.




Do you have any group packages/deals?


Absolutely! Please check our family booking package and young adult specials. For large groups please contacts us at events@seventhheavenfiji.com




Can I have a function such as a birthday, wedding or corporate event with Seventh Heaven?


Definitely! Please contact events@seventhheavenfiji.com for information.




What do I need to bring with me?


Please bring a towel, sunscreen and a hat. Don’t forget your credit card to fully immerse yourself in the Seventh Heaven experience!




I cannot swim, will it still be safe and enjoyable for me?


Yes it is safe! We are a large stable platform with plenty of activities so you don’t have to swim.




Can we bring our own food or drink on board?


Unfortunately, we are unable to allow food or drink on board.





PO  Box 147

Port Denarau, Nadi

Email: info@seventhheavenfiji.com

Phone: +679 8969008

Copyright © 2020 Seventh Heaven Fiji